Refund policy

We offer a 14-day return policy. You have 14 days from the date of receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it, unused and in its original packaging. For health and hygiene reasons, certain sealed personal care, hair care and beauty products may not be eligible for return once the seal has been broken, unless the item is faulty, damaged, misdescribed or your statutory rights otherwise apply. You’ll also need the receipt or proof of purchase.

To initiate a return, please contact us at sales@omiihair.com. Note that returns should be sent to the following address:

Omii Hair
20 Harold Maddison House
Penton Place
London SE17 3SG
United Kingdom

Once your return is approved, you will need to provide a return shipping label. We will supply detailed instructions on how to send your package back to us. Please ensure that the item is shipped back undamaged. Items returned without prior authorization will not be accepted.

You can always contact us for any return question at sales@omiihair.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

UK and European Union cancellation rights 
If you are a consumer in the United Kingdom or European Union, you may have a legal right to cancel certain online purchases within 14 days without giving a reason. Some products may be exempt from this right, including certain sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed. These rights are subject to applicable consumer law and do not affect your statutory rights where goods are faulty, damaged or not as described.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@omiihair.com.